Irma N Vve

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Profiteering from COVID19

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Updated by user Apr 16, 2020

****** Update 16 April 2020 *******One of my bandmates called Gigmasters (they won't let me call because I'm too pissed). Gigmasters said "next year, we will talk about offering you a reduced annual fee" but they refused to give a dollar amount, so I assume its one of...

Updated by user Mar 28, 2020

****** response to GIGMaster's March 20th reply below*****We Vendors are in this crisis for MONTHS, and you offer TWO WEEKS? Despite your elegant words, your actions prove that YOU ARE PROFITEERING ON THE COVID19 virus, making Vendors suffer the entire loss. And, the...

Original review Mar 17, 2020
When COVID19 hit, all of our jobs cancelled. Since large assemblies of people were banned at the local/state/federal levels, we were not getting any new leads or bookings.

We asked TheBash-Gigmasters to "share the burden" and suspend our account for a couple of months, and let us reinstate with the same account credit later. They refused, saying "you can suspend your account, but will continue to debit your annual membership". In other words, THEY CONTINUE TO MAKE PROFIT FROM VENDORS DURING THE COVID19 crisis. (By the way, their competitor GigSalad offers this "suspension" feature with no hassle to the vendor.)
Avoid TheBash-Gigmasters .

Vendors are at the bottom of their food-chain.. They even sent all Vendors a notice, "encouraging" us to refund non-refundable deposits for the cancelled events (which we had already done), "so customers can use it for a future booking".

TheBash would have Vendors pay ALL the burden for the COVID19 crisis, not customers, and certainly not The Bash. Their greedy Profiteering shines through!
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Loss:
$200
Pros:
  • Have website visibility
  • Product works
Cons:
  • Profiteered on the covid19 crisis
  • Disrespect their vendors

Preferred solution: Price reduction

User's recommendation: Avoid TheBash-Gigmasters. They are profiteering on COVID19.

7 comments
Guest

!!!

Guest

Thanks for this detailed review. We got the same "shaft" from GigMasters, but after a few tries, just gave up fighting it, and will never go back to Gigmasters. They are crooks.

Guest

We agree!! Gigmasters (The Bash) are simply a bunch of crooks!

Ten times worse than the COVID PLAGUE! You will never see a return on your membership.

Guest

Just brutal, GigMasters.... come on.

GigMasters

We would like to apologize for the inconvenience caused by this current situation and understand your concern. We know that it's a difficult time, especially for those in the event industry and also for those who have had to cancel important events, big and small.

Our team is here providing as much support and assistance as they can to our members and clients every day. In the case of a last minute event cancellation due to COVID-19, we will not be penalizing members - we will be refunding the booking fee to members and clients will not be able to leave a review. Our goal is to handle any COVID-19 related event cancellations as delicately as possible. As far as memberships go, we will continue to monitor the situation and will provide more information if anything changes as our team works through the best solution for all parties.

At this time, we can extend your membership by 2 weeks if you decide to temporarily deactivate it. Our Account Services Team is on hand to provide support for current cancellations taking place.

Although we are encouraging our members to consider issuing a refund or apply payments towards a future date, we know it is at their discretion as we realize this pandemic has heavily impacted their business. We'd also like to assure you that we're not looking to turn a profit as we're here to help both our members and our clients during this trying time as we're all in this together.

Guest
reply icon Replying to comment of GigMasters

Yes, they rufused to suspend our account also. They are either greedy, or incompetent, or just care about performers and vendors.

Guest
reply icon Replying to comment of Guest-1860177

In our last call with The Bash, aka.GREED-masters" their agent admitted that their Management had made the conscious decision NOT to suspend nor refund any Vendor memberships. And there you have it...

Everything we said negative about them is confirmed.

If you are a vendor, AVOID Gigmasters (The Bash). It may seem attractive at first, but YOU WILL GET SCREWED.

View more comments (6)
Bruce Pyd

Gigmasters is what it is-Entertainers

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Gigmasters is what it is-Entertainers
I am a Santa Claus Vendor. I do not understand any of the complaints. As a self employed business person, it falls on you to read everything when you sign up. Not only to understand everything but also to set up automatic payment to your checking account. I have had to call twice, they are polite, cheery, and helpful. I of course only work in December but I have 4 gigs with gigmasters in the last ten days.
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Pros:
  • Work just like a booking agent
Cons:
  • I do not have any
Reason of review:
Exactly as described/ advertised
1 comment
GigMasters

Thanks Bruce! We are so happy to hear about your success with our site. Looking forward to working with you again next year!

Anonymous
map-marker Conway, South Carolina

Do not use gigmasters

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Gigmasters started out fine. We got calls for our style of music and weddings and events. Now because of whatever system they have ......the gigs are worthless offering no money, we never get a return call or email...even when what they describe fits us perfectly. Something strange is going on and this will be my last year with them. So far I have responded to over 40 gigs and have not even received one email back.
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1 comment
GigMasters

Thank you for posting feedback, we are sorry to hear of the dissatisfaction with our service. Our team of Account Specialists would love to turn this around for you. Please call 866-342-9794 or email info@gigmasters.com, and a member of our team would be happy to help with a profile consultation, as well as provide advice and stats on demand in your area.

Anonymous

Don't Play yourself with these people

they are theeeeee absolute worse don't book with them at all they take you through the *** ONE MAN BAND warning don't book him or anyone else from this horrible site
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Cons:
  • Suck

Preferred solution: Full refund

Samantha M Bxl

Horrible

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Would never book anything through them again. My bartender never returned my emails or phone calls and I had to find a new bartender a few days before my wedding! They are refusing to give me my refund and they have horrible customer service they tell me they will follow up with me and then no one ever calls.
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Reason of review:
Poor customer service

Preferred solution: Full refund

Troy B Lra

Auto Renew Scam

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I have been with Gigmasters for 5+ years. I decided today that I just didn't think it was worth the money anymore.

I sent a request to customer service to cancel my auto renew, as I feel the site is overcrowded with vendors and is not worth the membership costs. I was told that I had to contact them via phone to stop auto renew. What web based company has no way for a member to cancel via the web. This is a scam to try and get you to stay a member.

No thanks and never again. I believe my credit card company would have something to say about you charging my card after I notified you to cease.

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Cons:
  • Ranking system for vendors
  • Scams to get you to stay
Reason of review:
Poor customer service

Preferred solution: Stop the auto renew scam

3 comments
Guest

I agree 100%, the "auto renew" deal is a scam to make it difficult to cancel subscriptions. Very poor model for their customers.

Guest

I signed on with a company that did auto pay and right up front used a specific debit card that I marked. When time came for me to be unhappy I shut the card off.

Guest

Same here----Signed up for three months----dead zone for actually getting gigs. I also sent a request to customer service to cancel my auto renew,----they told that I had to contact them via phone to stop auto renew.

Absolutely agree: What web based company has no way for a member to cancel via the web. I feel it is a scammy way to treat musicians, and will not sign up again after this. By the way I have followed it up with calling and emailing more than once----had to leave a message on their line---no return call yet.

Don't bother with Gigmaster, or as they call it now "The Bash". My musician friends said they had little luck with this site also by the way.

View more comments (2)
Anonymous
map-marker Jenison, Michigan

Bad experience

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I am an Elvis tribute artist.I have only received 2 shows in 3 years.THey have told me to several time to branch out father i went up to 3000 miles and receive the same type of service means no hits.I received a gig in cleveland ohio.me and my crew drove to perform a show just to find out that the person that that hired canceled me and found someone else.I had just enough money to get back to michigan.I was pissed but I never was paid gigmasters said nothing about.that it was my fault.I have cancled my site and refuse to go back to them.
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Frankly, respectfully it appears that no one wants an Elvis impersonator

THOMAS W Pmp

I've heard Gigmasters is a scam.

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I've heard rumors Gigmasters is a scam and i'm inclined to believe it more recently. They have an annual fee and a monthly "featured profile" both paid by automatic deductions from your debt/credit card. When i recently told them i didn't want automatic deductions they told me i couldn't cancel them! Is this even legal?
View full review
Loss:
$250
Pros:
  • Ease of transaction
Cons:
  • Ranking system for vendors
  • Customer serive in 2018
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Richard S Mrk
map-marker Norwalk, Connecticut

Bad experience

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Gigmasters - Bad experience
I booked a harp job via gigmasters. Signed contract, I called the bride a month before the job to confirm. The job was confirmed. I traveled from miami to clearwater florida with my wife to do the job. We stayed over the night before at the Embassy Suites in Tampa Florida. I arrived at the venue location with my harp, and was informed that the bride decided to use another harpist. I called the bride, she had informed me that she cancelled the job via gigmasters and payed them my full price. I do not know who is telling the truth. I called gigmasters and they were very cold about trying to get me paid, and calling the client. Obviously gigmasters does not support the people working for them. I will not renew with them. I am also an accordionist, pianist, steel pannist and guitarist. I guess they do not need accordionists which are hard to find.
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Loss:
$250
Reason of review:
Poor customer service

Preferred solution: One years free membership. Gold

1 comment
Guest

I’d sue them in small claims court for that. Don’t let these thieves take advantage of the starving musicians.

Anonymous

We never got a gig..

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We have been with Gig Masters for a year, we had lots of leads and got one job out through whole bunch and that never even happened for my band. DON'T WAIST YOUR MONEY!
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Reason of review:
Bad quality
1 comment
GigMasters

Hello! We are very sorry to hear of your dissatisfaction with our service. Please contact our Account Services team at 866-342-9794 and they can review your profile, offer any tips, or make suggestions to help your account.

Deborah G Pri

Success

HOW BIG IS YOUR CUSTOMER BASE? HOW MANY CLIENTS HAVE YOU SUCCESSFULLY SERVED?
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Reason of review:
jUST TRYING TO FIND OUT MORE ABOUT YOUR COMPANY
Anonymous

2 years 1 gig

I have been with gigmasters for approx 2 years. I have had several leads, and just recently received my first gig confirmation. For me, gigmasters has been very helpful in so many ways. I haven't always done my part so I can't very well blame the company for my lack of confirmed gigs. I'll fill you in more after my coming gig. I'm uncertain when I will be paid, or how I will be paid. Time will tell. I am sorry y'all have had issues. There are many other sites available for a fee to find gigs. I wish you the best. M
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2 comments
Guest

We're happy to hear about your first booking! If you have any questions regarding the booking and receiving payments, please contact our Account Services team at 866-342-**** or email info@***.com. They'll be happy to help!

Guest
reply icon Replying to comment of Guest-1701965

Yeah, I just bet you will be of help. Can't even get you to respond to confirming that I do not want to have my account AUTO-RENEWAL.

You were Johnny-on-the-spot CHAD to get us to sign up, and where are any of you now to confirm that I will not have my credit card charged.

I CLEARLY told you CHAD we were only signing up for three months. FAST TYMES BAND

View more comments (1)
Anonymous
map-marker Grand Rapids, Michigan

Scamers

I was with gigmasters for 3 years now matter how far I had to travel I only had 2 gigs.I went to ohio to do a gig to find out that they had canceled me and hired someone else gigmasters said that it was my fault.I had to pay my driver and my setup man and just had enough money to get back to michigan.None of these sites are not any good.
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1 comment
GigMasters

Hello! We are very sorry to hear about your experience. Any time you have any trouble with a booked gig or a client, please contact our Account Services team - they would be happy to help.

stan i
map-marker Arlington, Virginia

Rip off - experts at finding their way to your pocket.

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I had a BAD experience with GigMasters. I joined Gigmasters in november 27th 2016. sudenly i relized that it was a mistake to sign up and deactivated account. I called and tried to reach someone which did not work then went online and deactivated account. 11/27/2017 - got a charge again from Gigmasters for renewal. I called and sent email asking to cancel my account and refund my money. I recieved email from Andrea Gorotiza Account Specialist 866.342.9794 stating that she was sorry to hear that i would like to cancel my membership. she did not cancel my account and now i recieved another charge from gigmasters on my credit card. i do not why its not easy to get rid off a blood sucker like gigmasters who are just sucking poor hard working folks blood for something that we had no interest in it anymore and can not get rid of it. i was charged more than $1100 and not a single benefit or call.
View full review
Loss:
$1100
Reason of review:
not cancelling my membership

Preferred solution: Full refund

1 comment
GigMasters

Hello. We are very sorry to hear about this experience.

All cancellations for memberships are handled over the phone to confirm any changes. We apologize that it was not refunded in a timely manner.

Anonymous
map-marker Scottsdale, Arizona

Waste of Money

I am an internationally known speaker and thought I might pick up a few extra engagements through Gigmasters. In a year I received zero. I think this is for people just starting out. Not professional speakers with experience and a reputation.
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1 comment
GigMasters

Hello! We are very sorry that we could not connect you with the best clients for your business or find you the events you were looking for. We appreciate your feedback.

Anonymous
map-marker Randolph, New Jersey

I am a member

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Gig masters is a terrible platform! They do not have an app therefore using a cell and updating your profile is a complete disater! You pay a yearly fee to be apart of a poorly built platform and they charge you per event you book. I’ve booked one event and have been a member for about 4 months now! I do not reccomend wasting your money!!
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1 comment
Guest

yes i am a member and i got screwed i have 55 days left on my 500 mile radius.due to a severe heart problem i am no longer able to perform.i asked for a refund and they said no.all that will do is not ask for a profile renewed.don't ever use gigmasters they are junk.

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