Not resolved
1.0
Details
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
1 comment

Gig Masters are hands off. When something goes wrong they do nothing.

They blocked my bad review of the photographer that was a total NO SHOW and are only showing his good reviews. This is wrong, false advertising and just awful business. They also do not Vet their vendors or have any repercussions for them when they take your money and do not show up. They have a lot of policies but none of which they enforce.

Their managers and supervisors are about 12 years old and do not have the ability to know right from wrong or resolve a situation.

The trouble is you think you are booking valid companies but anyone can make an account and solicit themselves as a professional on their platform and then you are SOL. Don't do it - we lost $6k

Product or Service Mentioned: Gigmasters Website.

Reason of review: Bad quality.

Monetary Loss: $6000.

Preferred solution: Protect your clients by having a non-tolerance NO SHOW policy for your vendors. They will be removed from the platform..

I liked: Criminal.

  • Gigmasters Scam
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
GigMasters
#1500973
Gigmasters Verified Representative

We would like to express our sincerest apologies for your experience. At GigMasters, we pride ourselves on protecting our clients with our GigMasters Guarantee (which includes vendor assurance, payment security, and customer support) and our strict Event Protection Policy (It ensures that you receive a refund for any payments processed online through GigMasters, have the ability to post a review on the vendor’s page, and that we locate a replacement on your behalf).

When a vendor cancels on a client at the last minute, we internally review their account and in addition, leave the client review on their profile (we do not remove any reviews). Again, we cannot apologize enough for your experience with this vendor.

You May Also Like